Privacy Policy

This Privacy Policy explains how VortexTech Solution ("we", "us") handles personal data of visitors to vortexsp.com.br. We respect the EU GDPR, the California CCPA/CPRA, and the Brazilian LGPD.

1. Data controller

VortexTech Solution — São Paulo, Brazil. Contact: contato@vortextech.com.

2. Data we collect

• Data you give us: name, email and message when you use our contact form or message us on WhatsApp.
• Usage data: pages viewed, time on site, device, clicks — collected by analytics cookies only with your consent.
• We do not knowingly collect sensitive data or data from children.

3. Why we use it

• Reply to your inquiry and prepare quotes.
• Improve the site and understand how it is used.
• Comply with legal obligations.

4. Legal bases (GDPR Art. 6)

We process data based on your consent (analytics cookies), performance of a contract / pre-contractual steps (handling your request), and legitimate interest (improving the site).

5. Cookies

We use essential cookies and, with your consent, analytics cookies (Microsoft Clarity). See our Cookie Policy.

6. Sharing & processors

We do not sell your data. We use processors that may handle data on our behalf: Vercel (hosting), Microsoft Clarity (analytics, with consent), Meta/WhatsApp, and Google.

7. International transfers

We are based in Brazil and use providers in other countries (incl. the US/EU). Transfers rely on appropriate safeguards (e.g. Standard Contractual Clauses) as required by GDPR/LGPD.

8. Your rights

GDPR (EU/UK): access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. You may also lodge a complaint with your local supervisory authority.

CCPA/CPRA (California): right to know, delete, correct, and opt out of "sale/share" — we do not sell or share personal data.

LGPD (Brazil): equivalent rights under Art. 18.

To exercise any right, email contato@vortextech.com.

9. Retention

We keep data only as long as needed for the purposes above or as required by law, then delete or anonymize it.

10. Security

We apply reasonable technical and organizational measures. No system is 100% secure, but we work to reduce risk.

11. Changes & contact

We may update this policy; the date above shows the last revision. Questions: contato@vortextech.com.

This is an informational template and not legal advice. We recommend review by a lawyer for full commercial use.